Our standard shipping is with USPS Priority Mail, which only takes 2-3 days to arrive anywhere in the United States. That’s after processing time of 1-3 days, so please allow a full week between when you order and when you need the cacao to be in your hands! (International shipping info below.)
U.S. orders of $120 or more automatically get free shipping by USPS Priority Mail!
We also offer UPS Ground shipping in the U.S., which takes 3-5 days (after processing time) but could offer extra security.
The checkout page will automatically display your shipping options based on the weight of your order.
NOTE: "Small package" might be a cardboard box, paperboard envelope, or plastic padded envelope, depending on the size of the product(s) you order.
To order online and pick up in person at our shop in Portland, Oregon, look for the Delivery Method section on the checkout page.
You'll get an email confirmation when your order is ready for pickup.
We can hold orders for 3 business days. On the 4th day, we'll have to refund the order minus a 3% re-stocking fee. Remember that most things on our website are available at the shop, so you can also just come in when we're open and choose what you want!
All packages are fully insured for the order value case of loss or damage during shipping, so you can purchase with confidence. We include instructions for what to do about damages on the packing slip. Basically, send us photos by email and hold onto everything until we provide further instructions.
If a month passes and you have no received your package, Contact Us and we can submit a claim for loss.
We do ship internationally at extra cost. This is automated in our online shop when you enter your destination country at checkout.
International priority mail usually takes 6-10 days after the 2-3 days of processing time. There may be additional delays to due global events beyond our control.
Also please note that the “tracking number” provided by USPS does not always give progress updates for international shipments, other than to say if it has shipped and arrived.
NOTE: We are also not responsible for any duties or taxes incurred for shipping items to your destination country (if you're outside the U.S.) Please research that before ordering so you can be prepared. Canadian customers will see a shipping option at checkout which includes duties. We're working on a similar solution for other international orders!