Our standard shipping is with USPS Priority Mail, which only takes 2-3 days to arrive anywhere in the United States. That’s after processing time of 1-3 days, so please allow a full week between when you order and when you need the cacao to be in your hands! (International shipping info below.)
NEW: We now offer UPS Ground shipping in the U.S., which takes 2-5 days (after processing time) and can offer extra security. Shipping options are displayed at checkout based on the weight of your order.
NOTE: Our cafe is CLOSED for August 2022 so we're currently only offering orders via shipping. Free pickup will return in September 2022.
To order online and pick up in person, look for the Delivery Method section on the checkout page.
If you order during our business hours , it will usually be ready within an hour.
You'll get an email confirmation when your order is ready for pickup. Then you'll have a 3-day window to pick up your order before we have to refund the order (at which point there would be a $2 re-stocking fee).
All packages are fully insured for the order value case of loss or damage during shipping, so you can purchase with confidence. We include instructions for what to do about damages on the packing slip. Basically, send us photos by email and hold onto everything until we provide further instructions.
If a month passes and you have no received your package, Contact Us and we can submit a claim for loss.
The checkout page will automatically display your shipping package options based on the weight of your order.
NOTE: "Small package" might be a cardboard box, paperboard envelope, or plastic padded envelope, depending on the size of the product(s) you order.
We do ship internationally at extra cost. This is automated in our online shop when you enter your destination country at checkout.
We are exploring ways to bring down the cost of shipping for our international customers. Thanks for your patience while we figure that out!
International priority mail usually takes 6-10 days after the 2-3 days of processing time. There may be additional delays to due global events beyond our control.
Also please note that the “tracking number” provided by USPS does not always give progress updates for international shipments, other than to say if it has shipped and arrived.