Our standard shipping is with USPS Priority Mail, which only takes 2-3 days to arrive anywhere in the United States. That’s after processing time of 1-3 days, so please allow 4-7 days between when you order and when you need the cacao to be in your hands! (International shipping info below.)
We also offer UPS Ground shipping in the U.S., which takes 2-4 days (after processing time) and could offer extra security.
On the checkout page you will be shown shipping options based on what you're ordering, how much (size/weight), and also your destination.
NOTE: "Small package" might be a cardboard box, paperboard envelope, or plastic padded envelope, depending on the size of the product(s) you order.
U.S. orders of $120 or more automatically get free shipping by USPS! Most of our products are heavy, so shipping options tend to be expensive compared to other products of a similar size. For orders that qualify for free shipping, we automatically choose the most economical option while also taking into account the size and shape of the product(s) in your order.
If you want to guarantee that your order ships in a cardboard box (rather than a bubble mailer or envelope), then please instead choose a Medium or Large box option at checkout.
To order online and pick up in-person in Portland, Oregon, look for the Delivery Method section on the checkout page.
We've partnered with Cafe Zamora, a local Guatemalan coffee shop, to make free pickup available to you. However, our staff operates separately, and they don't yet have many of our products available for retail purchase. Soul Lift Cacao staff have to receive and process the online order. Currently we are able to do that Tuesday through Friday.
So if you choose local pickup, please wait til you receive an email stating that your order is ready for pickup and providing you with further instructions. In other words, if you order on a Sunday and show up before getting a confirmation that your order is ready, chances are that you won't be able to retrieve your order.
Because space is very limited, we can hold orders for 7 business days. On the 8th day, we'll have to refund the order minus a 3% re-stocking fee.
All packages are fully insured for the order value case of loss or damage during shipping, so you can purchase with confidence. We include instructions for what to do about damages on the packing slip. Basically, send us photos by email and hold onto everything until we provide further instructions.
If a month passes and you have no received your package, Contact Us and we can submit a claim for loss.
PLEASE NOTE:
We do ship internationally at extra cost. This is automated in our online shop when you enter your destination country at checkout.
International priority mail usually takes 6-10 days after the 2-3 days of processing time. There may be additional delays to due global events beyond our control.
Also please note that the “tracking number” provided by USPS does not always give progress updates for international shipments, other than to say if it has shipped and arrived.
NOTE: We are also not responsible for any duties or taxes incurred for shipping items to your destination country (if you're outside the U.S.) Please research that before ordering so you can be prepared. Canadian customers will see a shipping option at checkout which includes duties. We're working on a similar solution for other international orders!