Cacao Shipping Options

Cacao Shipping Options

HERE’S A QUICK GUIDE TO HELP YOU UNDERSTAND OUR SHIPPING PRACTICES AND POLICIES.

We use USPS priority mail, which only takes 2-3 days to arrive anywhere in the United States. That’s after processing time of 1-4 days, so please allow a full week between when you order and when you need the cacao to be in your hands! (International shipping info below.) 

We currently fulfill orders on Tuesday and Friday and include any orders placed by 12pm Pacific time on those days. Then packages go to the post office early on Wednesday and Saturday. (Schedule subject to change at any time.) Examples:

  • Order late Monday night and you'll probably receive your package on Friday of the same week (2 day of processing + 2 business/mail days)
  • Order on Thursday and you'll probably receive your package the following Tuesday (2 days of processing + 2 business/mail days)

All packages are fully insured for the order value case of loss or damage, so you can purchase with confidence.

NOTE: We cannot be responsible for a mistake in your mailing address. If a package gets returned to us, you’ll have the option to pay for shipping a second time.

The checkout page will automatically display your shipping package options based on the weight of your order.

In an ENVELOPE you can ship:

  • 0.5 to 4 lbs of ceremonial cacao paste blocks in the U.S. (or 1-3 lbs to any other country outside the U.S.)

  • 1-3 lbs of pre-ground ceremonial cacao paste (U.S. or international)
  • 1-3 14oz bags of Drinking Chocolate

  • 1 28oz bag of Drinking Chocolate
  • Up to four Single Serving 5-Packs (equalling 20 single servings)

NOTE: We use both paperboard and plastic padded envelopes, depending on the size of the product(s) you order

    In a MEDIUM BOX you can ship: 

    • 0.5-8 lbs of cacao paste blocks or 1-6 lbs of ground cacao

    • Up to 2lbs of cacao paste blocks + 1 large (16oz) jar of Survival Butter

    • Up to 2lbs of cacao paste blocks + 2 small jars (either of Survival Butter or Drinking Chocolate)

    • 2 large jars of Survival Butter alone

    • 4 small jars of Survival Butter and/or Drinking Chocolate alone

    In a LARGE BOX you can ship:

    • 9-18 lbs of cacao paste blocks or 7-12 lbs of ground cacao

    • Up to 4lbs of cacao paste blocks + 2 large jars of Survival Butter

    • Up to 4lbs of cacao paste blocks + 3 small jars of Survival Butter or Drinking Chocolate

    • 4 large jars of Survival Butter alone

    • 6 small jars of Survival Butter and/or Drinking Chocolate alone

    INTERNATIONAL SHIPPING

    We do ship internationally at extra cost. This is automated in our online shop when you enter your destination country at checkout.

    International shipping normally takes 6-10 business days, but could be delayed due to COVID-19 (even up to 3-5 weeks, depending on destination country).

    Also please note that the “tracking number” provided by USPS does not give progress updates for international shipments, other than to say if it has shipped and arrived. And even that information has sometimes been lacking during the quarantine.

    IF YOU STILL HAVE QUESTIONS, PLEASE CONTACT US BEFORE ORDERING!