Cacao Shipping Options
HERE’S A QUICK GUIDE TO HELP YOU UNDERSTAND OUR SHIPPING PRACTICES AND POLICIES.
Our standard shipping is with USPS Priority Mail, which only takes 2-3 days to arrive anywhere in the United States. That’s after processing time of 1-3 days, so please allow a full week between when you order and when you need the cacao to be in your hands! (International shipping info below.)
U.S. orders of $120 or more automatically get free shipping by USPS Priority Mail!
We also offer UPS Ground shipping in the U.S., which takes 3-5 days (after processing time) but could offer extra security.
The checkout page will automatically display your shipping options based on the weight of your order.
NOTE: "Small package" might be a cardboard box, paperboard envelope, or plastic padded envelope, depending on the size of the product(s) you order.
FREE PICKUP
To order online and pick up in person at our shop in Portland, Oregon, look for the Delivery Method section on the checkout page.
If you order during our business hours, it will usually be ready within an hour. Check Google Maps or Yelp for our most up-to-date hours.
You'll get an email confirmation when your order is ready for pickup.
We can hold orders for 3 business days. On the 4th day, we'll have to refund the order minus a 3% re-stocking fee. Remember that most things on our website are available at the shop, so you can also just come in when we're open and choose what you want!
SHIPPING ERRORS, DAMAGES, AND MELTING
All packages are fully insured for the order value case of loss or damage during shipping, so you can purchase with confidence. We include instructions for what to do about damages on the packing slip. Basically, send us photos by email and hold onto everything until we provide further instructions.
If a month passes and you have no received your package, Contact Us and we can submit a claim for loss.
PLEASE NOTE:
- We are not responsible for mistakes in the shipping address submitted with orders. If a package gets returned to us, you’ll have the option to pay for shipping a second time.
- Melting due to high heat doesn't count as damage or qualify for insurance reimbursement. Check upcoming weather in both Portland, Oregon (where we are), and your location before ordering. If either one is over 90 degrees F, then there's a chance that some melting might occur. We do what we can to insulate your product using wrapping paper, shredded paper, and in some cases, ice packs. We also put a sticker on packages asking postal workers to keep the package out of high heat and direct sunlight. Melting doesn't actually harm the cacao. It just might make it more difficult to get the cacao out of the package. If you're concerned about melting, we recommend buying blocks of cacao (which don't melt as easily) or a single serving of drinking chocolate (which can easily be broken up to make a drink) – not larger bags of ground cacao or drinking chocolate.
INTERNATIONAL SHIPPING
We do ship internationally at extra cost. This is automated in our online shop when you enter your destination country at checkout.
International priority mail usually takes 6-10 days after the 2-3 days of processing time. There may be additional delays to due global events beyond our control.
Also please note that the “tracking number” provided by USPS does not always give progress updates for international shipments, other than to say if it has shipped and arrived.
NOTE: We are also not responsible for any duties or taxes incurred for shipping items to your destination country (if you're outside the U.S.) Please research that before ordering so you can be prepared. Canadian customers will see a shipping option at checkout which includes duties. We're working on a similar solution for other international orders!