Contact Us

Contact Us

Have a question? We'd love to help!

However please understand that we are a VERY small business with limited capacity.

  • If you need to change or cancel an order and it has not yet shipped, you can do that on your customer account page or using the Edit/Cancel link in your order confirmation email. That will be much faster than contacting us. And due to limited staff capacity, if you need us to do it manually, there's a 3% processing fee on any refunds issued.
  • If you need to edit or cancel your subscription, read how here.
  • If you have a boutique or cafe and want to place a wholesale order, please visit our page on Faire marketplace. (NOTE: Please bookmark that link for future reference!)

For other questions, there's an 80-90% chance that our FAQ Page (with a helpful search box) will provide an answer. Examples:

  • Where is my shipment? Tracking says delivered. Is it lost? Etc
  • Where do I enter a discount code?
  • How to I earn and redeem rewards points?

Our Blog also has many key articles on:

  • Testing for heavy metals, caffeine, theobromine, mold, and polyphenol antioxidants.
  • Our suggestions for how often and how much cacao to drink.
  • Why our cacao prices are more equitable than "fair trade."

If you don't find the answer there, or if your order arrived with damages (not including melting), use the form below to contact us and we'll be in touch within 2 business days.

Please don't send more than one message at a time because that will actually delay our ability to respond and help you. So if you already emailed us, don't also use the form below since they go to the same inbox. We promise we'll get back to you.

At this time, we are not able to provide phone support or take payment by phone.

Verified Reviews